At Cassian Voyages, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.
1. Eligibility for Returns
You may request a return or exchange if:
- The item is defective or damaged upon arrival
- You received the wrong product
- The item is unused and in its original packaging
Return requests must be made within 7 days of receiving your order.
2. Non-Returnable Items
We do not accept returns for:
- Used or worn items
- Items damaged due to misuse
- Products without original packaging
- Clearance or final sale items
3. Return Process
To initiate a return:
- Contact our support team with your order number and reason for return.
- Provide clear photos if the item is damaged or incorrect.
- Our team will review and provide return instructions if approved.
Please do not send any item back without prior approval.
4. Refund Policy
Once the returned item is received and inspected:
- Approved refunds will be processed accordingly.
- Since we offer Cash on Delivery (COD) only, refunds will be issued via bank transfer or another agreed method.
- Processing time for refunds is typically 5–10 business days after approval.
Cassian Voyages reserves the right to refuse refunds if the returned item does not meet our conditions.
5. Exchanges
If you received a defective or incorrect item, we may offer a replacement subject to product availability. If the item is unavailable, a refund will be issued.
6. Shipping Costs for Returns
- If the return is due to our error, we will cover the return shipping cost.
- If the return is for any other approved reason, the customer may be responsible for return shipping fees.
7. Order Refusal at Delivery
If an order is refused at delivery without a valid reason, Cassian Voyages reserves the right to limit or block future orders.
8. Contact Us
For return or refund requests, please contact:
Cassian Voyages
Email: [email protected].