At Cassian Voyages, we are committed to delivering your outdoor gear and travel essentials quickly and reliably. Please review our shipping policy below.
1. Order Processing
- All orders are processed within 1–3 business days after confirmation.
- Orders are not processed or dispatched on weekends or public holidays.
- You will be contacted if there is any delay with your order.
2. Delivery Method
We currently offer delivery through trusted courier partners.
Payment method: Cash on Delivery (COD) only.
Please ensure the full amount is ready at the time of delivery.
3. Estimated Delivery Time
Delivery times may vary depending on your location:
- Major cities: 2–5 business days
- Remote areas: 4–8 business days
Please note that these are estimated timeframes and may be affected by weather, logistics issues, or other unforeseen delays.
4. Shipping Charges
- Shipping fees will be displayed at checkout before order confirmation.
- Any promotional free shipping offers will be clearly stated on the website.
5. Order Tracking
Once your order has been dispatched, you may receive a tracking update via SMS, email, or phone call (if available).
6. Delivery Attempts
Our courier partner will attempt delivery at the provided address. If the delivery is unsuccessful due to:
- incorrect address
- unavailability of the recipient
- refusal to accept the order
Cassian Voyages reserves the right to cancel the order and restrict future orders.
7. Damaged or Missing Items
If your package arrives damaged or items are missing, please contact us within 48 hours of delivery with clear photos and order details. We will review the issue and assist you accordingly.
8. Service Areas
our location is not serviceable, our team will inform you after order placement.
9. Contact Us
For any shipping-related questions, please contact:
Cassian Voyages
Email: [email protected]